Tuesday, 13 May 2014

Recover from random Photoshop (font) crashes

Damaged fonts can cause various problems in Photoshop, some of which don't appear to be font-related. These solutions are listed in order of easiest, and most likely to locate the damaged font, to more challenging or time consuming. 

Important: Remove or update any third-party font plug-ins before testing your fonts.

Troubleshooting steps

Solution 1: Update Photoshop to the most recent version. 

  1. Choose Help > Updates (this method is the preferred update method).
  2. Download the most recent update from the Adobe website: http://www.adobe.com/downloads/updates.

Solution 2: Turn Font Preview off in Photoshop's Preferences.

Photoshop CC and CS6:
  1. Choose Type > Font Preview Size.
  2. Select None.
Photoshop CS5 and CS4:
  1. Choose Photoshop > Preferences > Type (Mac OS) or Edit > Preferences > Type (Windows).
  2. Deselect Font Preview Size.
Retest your issue to determine if this solution solved the problem.

Solution 3: Remove fonts.

The following fonts are known to cause problems when used in Photoshop:
  • Bustle (Mac OS only)
  • 21kannmbn_ttf
  • GURAKH_S.TTF
  • JH_TITLES.TTF
  • SCREEN__.TTF
  • SEVESBRG.TTF
  • SF Tattle Tales Condensed.ttF
  • ZEROGEBI.TTF
  • Zippy.ttf
  • Haettenschweiler (Photoshop CS4 when run as a 64-bit application on Windows only)

Solution 4: (Mac OS) Validate all fonts through the Font Book Mac OS application.

  1. Choose Applications > Font Book.
  2. Choose All Fonts in the Collection column.
  3. Select the top-most font in the Font column and press Cmd+A to select all the fonts.
  4. Choose File > Validate Font.
  5. Delete the damaged or duplicate font.
  6. If Font Book crashes, restart Font Book, and scroll through the fonts one by one to determine which font caused the crash. Use the Down arrow key to select the first font, then hold the key down to scroll through all your fonts.

Solution 5: Use the FontTest script to determine if there are damaged fonts on your computer.

Download, install, and run the appropriate FontTest.jsx script for your version of Photoshop below. The script can determine if there are damaged fonts on your system, or if some of your fonts are causing the crash.
Download and read the appropriate FontTest_readme.pdf file.
Important: This PDF ReadMe file contains critical information on how to install and run the script, and information about the results.

Note: If Photoshop crashes before you can run this script, the cause is most likely in the operating system, and less likely in Photoshop. In these cases, perform the other solutions in the document.

Photoshop CS6

Right-click (Windows) or Control-click (Mac OS) the FontTest.jsx.zip file below. Then save the FontTest.jsx file to a location on your hard disk, such as your Desktop. Unzip the file by double-clicking it, and if asked, choose to extract all files.
* FontTest.jsx.zip
FontTest script for Photoshop CS6
* FontTest_readme.pdf
FontTest for Photoshop CS6 ReadMe
 
Photoshop CS5

Right-click (Windows) or Control-click (Mac OS) the FontTest script. Then, save the FontTest.jsx file to a location on your hard disk, such as your Desktop.
FontTest ReadMe

Solution 6: Delete the Photoshop font cache.

Mac OS
  1. Quit Photoshop.
  2. Navigate to the /Users/[user name]/Library/Caches/Adobe folder (Photoshop CS6 and earlier), or to the /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop CC folder (Photoshop CC). Note: If you're using Mac OS 10.7 or later, use this TechNote to learn how to open the hidden Library folder.
  3. Drag the TypeSupport folder (Photoshop CS6 and earlier) or the CT Font Cache folder (Photoshop CC) to the trash and empty the trash.
Windows

1. Exit Photoshop.
2. Navigate to the appropriate folder.
  • Photoshop CS6 and earlier
    --Windows XP: /Documents and Settings/Local Settings/Application Data/Adobe
    --Windows 7: /Users/[user name]/AppData/Local/Adobe
  • Photoshop CC
       -- Windows 7 and 8: /Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC
3. Delete the TypeSupport folder (Photoshop CS6 and earlier) or the CT Font Cache (Photoshop CC), and empty the trash.
Restart Photoshop and test to determine if the problem recurs. If it does recur, proceed to the next solution.

Solution 7: Delete the system font cache (Mac OS only).

To perform this step, run a command line utility in the Terminal application. This command is part of the Mac OS. Be careful when using Terminal, as it affects your operating system at a low level. You can get more information about using this command by typing this command into Terminal exactly as it is typed in here:

man atsutil

Or, you can read an article in MacWorld magazine here: http://www.macworld.com/article/139383/2009/03/fontcacheclear.html
To delete the system font cache, do the following:
  1. Choose Applications > Utilities.
  2. Double-click Terminal.app.
  3. Type into Terminal the following line, exactly as written below:



    sudo atsutil databases –remove
Retest to determine if the problem recurs. If it does not recur, the problem was damage to one of the font caches.

Solution 8: Delete the system font cache (Windows only)

In Windows 8 or Windows 7:
  1. Close all Adobe applications.
  2. In Windows Explorer, navigate to the Windows/System32 folder. 
  3. Delete the FNTCACHE.DAT file. 
Restart your computer, restart Photoshop, and retest to determine if the problem recurs.

Solution 9: Isolate the font causing the problem (Mac OS only).

Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. To access files in the hidden library folder to perform Adobe-related troubleshooting, use the methods in How to access hidden user library files.
Make sure that your fonts are located in only one font folder:
  •  /Users/[user name]/Library/Fonts
  •  /Library/Fonts
If your fonts are not duplicated, continue on to the rest of the Step. If they are duplicated, remove them from one location.
Create two folders on the desktop, called fonttest and goodfonts.
There are three locations that can contain fonts to test. Perform this testing for all of the following folders that contain fonts:
* /Users/[user name]/Library/Fonts
* /Library/Fonts
* /[network drive]/Library/Fonts
To test for a damaged font, keep half your fonts in the Library/Fonts folder. Move half to the fonttest folder, and test the condition that caused the problem.
  • If the problem recurs, the damaged font is still in the Font folder, and the font is not in the fonttest folder. Move the fonts from the fonttest folder to the goodfonts folder.
  • If the problem does not recur, the damaged font is in the fonttest folder. Move the fonts from the official fonts folder into the goodfont folder. Move half the fonts back into the official font folder for the next round of testing.
  • Continue to test half the remaining fonts, and continue to move the fonts without the problem into the goodfonts folder. 
  • When you've determined the one font that is causing the problem, remove it from the official fonts folder. Move all the fonts from the goodfonts folder back into the appropriate official fonts folder that you are testing. Perform these tests for each official fonts folder that contain fonts. 
Important: If the same problem occurs after you remove a font, there are one or more fonts that have the same or a similar problem. Continue to perform these steps until all damaged fonts are removed.

Required fonts in Photoshop CS6

  • AdobeArabic-Bold.otf
  • AdobeArabic-BoldItalic.otf
  • AdobeArabic-Italic.otf
  • AdobeArabic-Regular.otf
  • AdobeDevanagari-Bold.otf
  • AdobeDevanagari-BoldItalic.otf
  • AdobeDevanagari-Italic.otf
  • AdobeDevanagari-Regular.otf
  • AdobeHebrew-Bold.otf
  • AdobeHebrew-BoldItalic.otf
  • AdobeHebrew-Italic.otf
  • AdobeHebrew-Regular.otf
  • AdobeMingStd-Light.otf
  • AdobeMyungjoStd-Medium.otf
  • AdobeSongStd-Light.otf
  • KozGoPr6N-Regular.otf
  • KozGoPr6N-Bold.otf
  • KozGoPr6N-ExtraLight.otf
  • KozGoPr6N-Heavy.otf
  • KozGoPr6N-Light.otf
  • KozGoPr6N-Normal.otf
  • KozMinPr6N-Regular.otf
  • KozMinPr6N-Bold.otf
  • KozMinPr6N-ExtraLight.otf
  • KozMinPr6N-Heavy.otf
  • KozMinPr6N-Light.otf
  • KozMinPr6N-Medium.otf
  • LetterGothicStd.otf
  • LetterGothicStd-Bold.otf
  • LetterGothicStd-BoldSlanted.otf
  • LetterGothicStd-Slanted.otf
  • MinionPro-Regular.otf
  • MinionPro-It.otf
  • MinionPro-Bold.otf
  • MinionPro-BoldIt.otf
  • MyriadPro-Regular
  • MyriadPro-Bold.otf
  • MyriadPro-BoldCond.otf
  • MyriadPro-BoldCondIt.otf
  • MyriadPro-BoldIt.otf
  • MyriadPro-Cond.otf
  • MyriadPro-CondIt.otf
  • MyriadPro-It.otf
  • MyriadPro-Semibold.otf
  • MyriadPro-SemiboldIt.otf
  • MyriadHebrew-Bold.otf
  • MyriadHebrew-BoldIt.otf
  • MyriadHebrew-It.otf
  • MyriadHebrew-Regular.otf

Optional fonts in Photoshop CS6

  • ACaslonPro-Bold.otf
  • ACaslonPro-BoldItalic.otf
  • ACaslonPro-Italic.otf
  • ACaslonPro-Regular.otf
  • ACaslonPro-Semibold.otf
  • ACaslonPro-SemiboldItalic.otf
  • AdobeHeitiStd-Regular.otf
  • AdobeFangsongStd-Regular.otf
  • AdobeFanHeitiStd-Bold.otf
  • AdobeGothicStd-Bold.otf
  • AdobeKaitiStd-Regular.otf
  • AGaramondPro-Bold.otf
  • AGaramondPro-BoldItalic.otf
  • AGaramondPro-Italic.otf
  • AGaramondPro-Regular.otf
  • BirchStd.otf
  • BlackoakStd.otf
  • BrushScriptStd.otf
  • ChaparralPro-Bold.otf
  • ChaparralPro-BoldIt.otf
  • ChaparralPro-Italic.otf
  • ChaparralPro-Regular.otf
  • CharlemagneStd-Bold.otf
  • CooperBlackStd.otf
  • CooperBlackStd-Italic.otf
  • GiddyupStd.otf
  • HoboStd.otf
  • KozGoPro-Regular.otf
  • KozGoPro-Bold.otf
  • KozGoPro-ExtraLight.otf
  • KozGoPro-Heavy.otf
  • KozGoPro-Light.otf
  • KozGoPro-Medium.otf
  • KozMinPro-Regular.otf
  • KozMinPro-Bold.otf
  • KozMinPro-ExtraLight.otf
  • KozMinPro-Heavy.otf
  • KozMinPro-Light.otf
  • KozMinPro-Medium.otf
  • LithosPro-Black.otf
  • LithosPro-Regular.otf
  • MesquiteStd.otf
  • MinionPro-BoldCn.otf
  • MinionPro-BoldCnIt.otf
  • MinionPro-Medium.otf
  • MinionPro-MediumIt.otf
  • MinionPro-Semibold.otf
  • MinionPro-SemiboldIt.otf
  • NuevaStd-BoldCond.otf
  • NuevaStd-BoldCondItalic.otf
  • NuevaStd-Cond.otf
  • NuevaStd-CondItalic.otf
  • OCRAStd.otf
  • OratorStd.otf
  • OratorStd-Slanted.otf
  • PoplarStd.otf
  • PrestigeEliteStd-Bd.otf
  • RosewoodStd-Regular.otf
  • StencilStd.otf
  • TektonPro-Bold.otf
  • TektonPro-BoldCond.otf
  • TektonPro-BoldExt.otf
  • TektonPro-BoldObl.otf
  • TrajanPro-Bold.otf
  • TrajanPro-Regular.otf

Required fonts in Photoshop CS5

  • AdobeArabic-Bold.otf
  • AdobeArabic-BoldItalic.otf
  • AdobeArabic-Italic.otf
  • AdobeArabic-Regular.otf
  • AdobeHebrew-Bold.otf
  • AdobeHebrew-BoldItalic.otf
  • AdobeHebrew-Italic.otf
  • AdobeHebrew-Regular.otf
  • AdobeMingStd-Light.otf
  • AdobeMyungjoStd-Medium.otf
  • AdobeSongStd-Light.otf
  • KozGoPro-Regular.otf
  • KozGoPro-Bold.otf
  • KozGoPro-ExtraLight.otf
  • KozGoPro-Heavy.otf
  • KozGoPro-Light.otf
  • KozGoPro-Medium.otf
  • KozMinPro-Regular.otf
  • KozMinPro-Bold.otf
  • KozMinPro-ExtraLight.otf
  • KozMinPro-Heavy.otf
  • MyriadPro-Regular
  • MyriadPro-BoldIt.otf
  • MyriadPro-Cond.otf
  • MyriadPro-CondIt.otf
  • MyriadPro-It.otf
  • MyriadPro-Semibold.otf
  • MyriadPro-SemiboldIt.otf
 

Optional fonts in Photoshop CS5

Note: These fonts can influence the way templates display or affect interproduct connectivity.
  • ACaslonPro-Bold.otf
  • ACaslonPro-BoldItalic.otf
  • ACaslonPro-Italic.otf
  • ACaslonPro-Regular.otf
  • ACaslonPro-Semibold.otf
  • ACaslonPro-SemiboldItalic.otf
  • AdobeHeitiStd-Regular.otf
  • AdobeFangsongStd-Regular.otf
  • AdobeFanHeitiStd-Bold.otf
  • AdobeGothicStd-Bold.otf
  • AdobeKaitiStd-Regular.otf
  • AGaramondPro-Bold.otf
  • AGaramondPro-BoldItalic.otf
  • AGaramondPro-Italic.otf
  • AGaramondPro-Regular.otf
  • BirchStd.otf
  • BlackoakStd.otf
  • BrushScriptStd.otf
  • ChaparralPro-Bold.otf
  • ChaparralPro-BoldIt.otf
  • ChaparralPro-Italic.otf
  • ChaparralPro-Regular.otf
  • CharlemagneStd-Bold.otf
  • CooperBlackStd.otf
  • CooperBlackStd-Italic.otf
  • GiddyupStd.otf
  • HoboStd.otf
  • KozGoPr6N-Bold.otf
  • KozGoPr6N-ExtraLight.otf
  • KozGoPr6N-Heavy.otf
  • KozGoPr6N-Light.otf
  • KozGoPr6N-Medium.otf
  • KozGoPr6N-Regular.otf
  • KozMinPr6N-Bold.otf
  • KozMinPr6N-ExtraLight.otf
  • KozMinPr6N-Heavy.otf
  • KozMinPr6N-Light.otf
  • KozMinPr6N-Medium.otf
  • KozMinPr6N-Regular.otf
  • LithosPro-Black.otf
  • LithosPro-Regular.otf
  • MesquiteStd.otf
  • MinionPro-BoldCn.otf
  • MinionPro-BoldCnIt.otf
  • MinionPro-Medium.otf
  • MinionPro-MediumIt.otf
  • MinionPro-Semibold.otf
  • MinionPro-SemiboldIt.otf
  • NuevaStd-BoldCond.otf
  • NuevaStd-BoldCondItalic.otf
  • NuevaStd-Cond.otf
  • NuevaStd-CondItalic.otf
  • OCRAStd.otf
  • OratorStd.otf
  • OratorStd-Slanted.otf
  • PoplarStd.otf
  • PrestigeEliteStd-Bd.otf
  • RosewoodStd-Regular.otf
  • StencilStd.otf
  • TektonPro-Bold.otf
  • TektonPro-BoldCond.otf
  • TektonPro-BoldExt.otf
  • TektonPro-BoldObl.otf
  • TrajanPro-Bold.otf
  • TrajanPro-Regular.otf
 Keywords: crash, hang, freeze, type, type tool, typetool, font, fonts, damaged, corrupted,; cpsid_84363

Credits and source: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html (ADOBE)

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